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Documentation

Inqloop Help Centre

Practical guidance for setting up a workspace, taking bookings and understanding the systems your team uses every day.

Set up your workspace

  • Setup sequence — the order from creating a workspace to taking the first booking.
  • Workspace tour — what each part of the staff workspace is responsible for.
  • Add locations, opening hours, holidays, services, prices and staff before publishing a booking link.

Bookings and payments

  • Availability combines location hours, staff shifts, holidays, existing appointments and time blocks.
  • A service can require full payment, a fixed or percentage deposit, or payment at the appointment.
  • Customers can use the link attached to their appointment to reschedule or cancel within the business policy.
  • Payment, invoice and appointment references help support trace a transaction without asking for card details.

WhatsApp and customer communication

Read the WhatsApp guide for the shared inbox, approved templates, automations and the configurable assistant. A business must connect an eligible WhatsApp Business account before those features can send live messages.

Account, privacy and security

Do not share passwords, authentication codes or complete card information with support. Account-access requests should come from the email address associated with the account. Read our security approach and privacy policy for more detail.

Still need help?

Check the frequently asked questions or contact Inqloop Support. For a current service notice, visit Service status.